- Is Woof really free?
- Yes. Check-in Protection, your Safety Network, the contact ladder, the complete Woof Pet Record with your documents, Woof AI reading your vet paperwork, a Care Guide, sharing, Lost Pet Mode, Woof Explore and Woof Community are free for your pet, with no trial and nothing that expires. Super Woof is an optional subscription that adds more on top, including room for your whole pack.
- Is there a free trial of Super Woof?
- Where available, yes: 3 days. It isn’t offered in Australia. Eligibility is decided by the App Store or Google Play, not by Woof, and it is generally for people who have not subscribed before. The app shows you the trial only when the store confirms you qualify, and tells you the price and the date before you start.
- How many pets can I protect with Woof?
- Free Woof protects one pet, completely: the full Woof Pet Record, Lost Pet Mode, sharing and every safety feature. Super Woof lets you protect and manage up to 10. Members who joined Woof before this policy keep multi-pet access, whether or not they subscribe.
- What happens if I don’t respond to a check-in?
- Woof checks on you first: a notification, then a text. If you still can’t answer, it contacts the people in your Safety Network one at a time, in the order you chose, and shows whoever says yes how to care for your pet. One tap from you ends it at any point.
- What is Woof Explore?
- A map of pet places near you: vets, groomers, pet stores and dog parks, within 5 to 25 miles, on a map or as a list. It’s free for everyone. Your search goes straight from your phone to Apple Maps or Google, so Woof never learns where you’re browsing and nothing is saved. Woof shows what the map service lists, so call before you go, especially to an emergency vet.
- What are Woof Household and Super Woof Family?
- Woof Household brings up to 5 adults together around the same pets, with the same Pet Records. Super Woof Family is the plan that makes it possible: one member owns the subscription, $4.99 a month or $49.99 a year in the US, and every adult they invite is covered by it with their own Super Woof protection. The people they invite don’t pay.
- If we share a household, can the others see where I am or turn off my protection?
- No. You share the pets and their records, never your protection. Each adult has their own check-ins, Away and Home Timers, home location, Safety Network and Full Support choice, and nobody in the household can see your location, your check-ins or your Safety Network, or turn your protection off.
- Where is Woof available?
- In the United States, Canada, the United Kingdom, Australia and Germany. You sign up with a mobile number from one of those countries, and the people in your Safety Network can have a number from any of them.
- Does Woof automatically call the police or 911?
- No. Woof’s software never calls 911, never dispatches emergency services and never requests a welfare check on its own. With Super Woof you can turn on Full Support, and if nobody in your Safety Network could resolve it, a person at Woof reviews the situation and decides what is appropriate, which can include contacting an appropriate authority or requesting a wellness check if warranted. Nobody promises a response time or an outcome.